| AdvancePay - Inmate Telephone Calls (PDF, 12KB) Connecticut Department of Corrections For approximate collect call rates for State Prisons, please visit http://www.etccampaign.com/rates.php . This is a third-party website and is NOT affiliated with SaveOnPrisonCalls.com. For GTL general billing questions and/or concerns, as well as for billing disputes for Connecticut customers, please call: 877-371-1628
“AdvancePay”
Notice- Some calls placed through Global Tel Link and under AdvancePay, may
display a number on your caller ID, other than that of the correctional institution,
or the number you have been used to in the past.
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“AdvancePay” is now available on telephone calls placed from all Connecticut
Correctional Facilities. Family and friends who choose to use this pre-pay option,
will receive a 25% savings on traditional collect call rates for this service. The
service area includes all of the US, Canada, Puerto Rico, the US Virgin Islands,
and international calls to over 150 countries and territories as well.
You may start an “AdvancePay” account with as little as $5.00, and continue to
deposit funds in increments of $5.00, with no maximum. Account balances may be
checked at the beginning of each call. When the account is closed, funds are
returned upon request. Accounts that are inactive for 90 days are automatically
closed.
If insufficient funds are in the account to place the call, billing will revert to the
traditional collect call rate. If more than 1 minute of call time remains in the
AdvancePay account, the call will be placed at the discounted rate, however, the
call will be disconnected when funds are depleted.
To start an “AdvancePay” account, you can prepay by depositing money into your
account in three ways:
1. For deposits by a major credit card (Visa, MasterCard & Discover), please
contact Global Tel*Link at the following toll-free number: 1-877-372-4330.
2. For deposits by check or money order, make payable to: Global Tel*Link, and mail to: Global Tel*Link, Dept. 2012, Denver, CO 80291-2012.
*Be sure to write your phone number on the check or money order for
prompt service, otherwise, your pre-payment may be delayed.
3. For payment by Western Union, visit: www.westernunion.com, click on the
“Find Agent Location” at the top of the screen and follow the instructions, or
call: 1-800-325-6000 and press 2.
*Please note: Western Union charges a transaction fee for using their services,
which is dependent on the country the payment originates from.
All inmate calls, whether placed on the AdvancePay Program, or at the traditional
collect call rate, will remain subject to the standards and regulations of the
Connecticut Dept of Correction. This includes but is not limited to: recording and
monitoring of inmate calls, as well as limiting the number of calls an inmate can
make each day, and the duration of each call. "Collect call only" telephones are available to inmates to place outgoing calls. Each inmate completes a calling list that contains up to ten telephone numbers they may call for social contact. Credit card calls, billing to a third party, call forwarding, transfers or any other method which circumvents collect call billing shall be prohibited. (See also Administrative Directive 10.7 Inmate Communication). Telephone Access. Each Facility Administrator shall provide "collect call only" telephones which allow for outgoing calls in areas specified by the Unit Administrator for inmate use. Schedules and terms for telephone use shall be posted in telephone areas. Inmate use of "collect call only" telephones shall be deemed a privilege and not an entitlement. Use of any telephone may be prohibited by the Facility Administrator in accordance with Administrative Directives 6.14, Security Risk Groups and 9.5, Code of Penal Discipline or to meet any valid penological interest. If the call is to an attorney, such prohibition shall be based upon a determination relating to the maintenance of security, safety or orderly operation of the facility. The availability or use of any telephones may be restricted or terminated at the discretion of the Commissioner or designee. Inmates shall not have access to use any facility telephone, other than a "collect call only" telephone, except as authorized in this Directive. Credit card calls, billing to a third party, call forwarding, transfers or any other method which circumvents collect call billing shall be prohibited. A. General Provisions for "Collect Call Only" Telephones. "Collect call only" telephones shall operate on a Personal Identification Number (PIN) system. Each inmate shall be required to enter their authorized Personal Identification Number to place a call. An inmate requesting to use a "collect call only" telephone shall submit a list of no more than ten (10) phone numbers. The facility shall review the submitted phone numbers and deleted any restricted phone number(s) from the list (e.g., known phone number of victim of the inmate's crime). The list of authorized numbers shall be entered into the phone system and shall constitute the inmate's allowed call list. Each inmate shall be allowed to change the list of phone numbers once every 30 days. The Commissioner shall issue a list establishing the authorized number of phone calls allowed. Each phone call from a collect call only telephone shall be limited to 15 minutes. The calls may only be made between the hours of 6:00 a.m. and 11:00 p.m. There shall be no time limit between allowable calls. Any unauthorized or fraudulent use of the phone system shall subject an inmate to loss of phone privileges in accordance with Administrative Directive 9.5, Code of Penal Discipline. |
