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West Virginia State Prisons
Inmate Phone Calls

West Virginia Department of Corrections:
Telephone Calls

Phone Provider for West Virginia State Prisons

The WV Division of Corrections has contracted with CenturyLink to provide calling and account billing services to inmates. A CenturyLink partner for over 10 years, ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. Multiple payment options are accepted, and service representatives are 100% U.S.-based. 

ICSolutions is the inmate telephone service provider at the facility where your friend or family member resides. ICSolutions offers you the option to set up one of two account types that enable you to fund (prepay for) calls placed to you by an inmate.

A Prepaid Account enables you to purchase prepaid phone services for receiving phone calls on one specifically designated telephone number (a home phone, cell phone or business phone). The inmate can make calls only to that designated telephone number.

A Debit Telephone Account enables you to purchase prepaid phone services for the inmate. The inmate can then make calls to any telephone numbers that are not restricted by the facility, including your telephone number. 

Friends and family should visit ICSolutions.com to set up an account.

ICSolutions

 

Call Rates

Phone Call Rates

The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.

Rates for calls from West Virginia state prisons:
Local Calls:  .032 per minute
In-state calls:  .032 per minute
Out-of-state calls:  .032 per minute

 

General Information

Below you will find general information about the telephone policy at West Virginia State Prisons

WVDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys. A CenturyLink partner for over 10 years, ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. Multiple payment options are accepted, and service representatives are 100% U.S.-based. 

Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

Restrictions
The following restrictions may be applied by the WVDOC to inmate calling:

Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate voice validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party


List of West Virginia State Prisons

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