IDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect Calling Plan to accommodate calls to cell phones or accounts with credit issues.

Inmate Voicemail
Inmate voicemail is available at IDOC using the same Prepaid Collect Calling Plan used to receive phone calls. Voicemails are one-way only, from outside parties to inmates (inmates may not leave voicemails for outside called parties). Voicemails are up to 2 minutes in length. To send a voicemail to an IDOC inmate:
     You must have an established Prepaid Collect Calling Plan - this is the same Prepaid Collect Plan you use to receive regular inmate phone calls
     Have the phone number associated with Prepaid Collect Calling Plan, as well as your inmate's IDOC ID number. 
     Call 208-258-3670 and follow the system prompts.

The following restrictions may be applied by the IDOC to inmate calls:

Limits on length of calls (currently 30 minute maximum), limits on number of calls to the same number in a given length of time, in addition to call monitoring, recording, and inmate voice validation (in order to place calls).
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.